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View New Posts. Posts : Betpoints : Betonline customer service Painfully SLOW I have been at 5dimes for many years and they're chat would always connect me with someone in seconds, and same with them answering they're phone when you call.
So just out of curiosity I tried another book, that being betonline. First of all I try and ask a question via chat, and the wait time is like 30 minutes,,, or 40 minutes, one time i was able to get someone in like 5 minutes, which by far was the fastest I had seen there, but only once.
So I want to make a withdraw and was told to email them copies of CC and license etc. So I did about a week ago. I never got any type of confirm it was received, so I followed up a few days later via chat asking if they had gotten my email with the documentation I have yet to get an email and its days later, and I dont feel like waiting 40 minutes to ask in a chat again, its crazy slow.
But when you process through the cashier page, it doesn't give you the free thing,,, it automatically charges the fees.
Any of you out there who use betonline can you chime in with your experiences with payouts, setting up account getting them your info, if it was a hassle as it has been for me, and actually getting a hold of them in a timely manner via chat or phone?
Posts : 1, They rarely even respond to emails,if they do,it takes several days,it has been this way for years. Their site for almost a year now,sucks,down or slow almost always.
They will also lie directly to you as far as bonuses,you can ask them if your eligible,they saw yes,you deposit with the code,deposit goes through,sorry no bonus,when you finally get a hold of someone,they say it was a mistake and you are not eligible.
Personally I have never had any problems getting help on chat quickly though. But thinking about it, this could also be because living in Europe I tend to speak to them at for American standards the most unusual times of the day.
Posts : 2, Originally Posted by swamijoe. I have been at 5dimes for many years and they're chat would always connect me with someone in seconds, and same with them answering they're phone when you call.
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